FAQ

How do I place an order?
Browse our store, add items to your cart, proceed to checkout, enter your details, and complete the secure payment.

What payment methods do you accept?
We accept Credit Cards, Debit Cards, Apple Pay and PayPal. All payments are 100% secure.

Do you offer Cash on Delivery (COD)?
No, we do not offer Cash on Delivery. All orders must be prepaid.

Can I cancel my order after placing it?
Yes, you can cancel your order within 12 hours of placing it. After that, the order may already be processed.

Do you ship only within the United States?
Yes, we currently ship only within the United States.

How long does delivery take in the US?
Delivery takes approximately 7 to 18 business days depending on your location.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email that you can use to track your order anytime.

Will I have to pay any hidden fees or customs charges?
No, there are no hidden charges. The price shown at checkout is the final amount.

What is your return policy?
We offer a 7-day return policy from the date of delivery. Items must be unused and in original packaging.

What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, contact us within 48 hours with photos and we will arrange a replacement or refund.

When will I receive my refund?
Refunds are processed within 5 to 7 business days after approval and returned to your original payment method.

Are your products safe for pets?
Yes, all our products are made from pet-safe, non-toxic materials and are quality tested.

How do I choose the correct size for my pet?
Each product includes a detailed size chart and description to help you choose the perfect fit.

Can I order products as a gift?
Yes, simply enter the recipient’s US address at checkout.

Do you offer discounts on bulk orders?
Yes, bulk order discounts are available. Please contact us before placing a large order.

How can I contact customer support?
You can contact us through our Contact Us page or by email at support@yourstore.com.

How long does your support team take to reply?
We usually respond within 24 hours on business days.